FAQs

How long will it take to receive my order?

On Australian orders, most metro areas will receive their order within 2-7 business days for standard shipping. Express post is estimated next day delivery for metro areas and outside of metro areas 1-3 business days.

New Zealand standard shipping have an estimated delivery time of 7 business days after dispatch and express orders 3 business days after dispatch.

United States Standard shipping orders have an estimated delivery time of 6 business days after dispatch.

If you have not received your order within 14 business days please contact us at info@frankandbarb.com.au

How much will shipping cost?

We charge a flat rate of $9 per order for all standard shipping within Australia. Express Shipping orders within Australia are charged at a flat rate of $12. Orders within Australia over $100 receive free standard shipping.

New Zealand standard shipping is charged a flat rate of $12 and express shipping is $29. Free standard shipping to New Zealand is offered for all orders over $100.

United States standard shipping is charged at a flat rate of $16. Free standard shipping to United States is offered for all orders over $100.

 

 Where do you ship to?

We currently ship to addresses within Australia, New Zealand and United States.

Will I be able to track my order once it is dispatched?

A tracking number will be emailed when the order is dispatched on all Australian orders, aswell as New Zealand Express orders. Standard shipping costs to New Zealand and United States do not include a tracking service.

Can I return an item?

We currently do not exchange or refund for change of mind. If you require a refund due to a faulty item, please email us at info@frankandbarb.com.au with a reason for the return, a photo of the faulty item and your original order number.

How can I pay for my order?

We accept Mastercard, Visa, American Express and Paypal.

How do I care for my items?

Clothing: Wash before use. Cold hand wash only, drip dry in shade. Do not tumble dry or iron.

Shoes: Wipe over gently with a damp cloth. Do not tumble dry or submerge in water.

For all other enquires please email us at info@frankandbarb.com.au